The assessment of the national self-exclusion scheme highlights compliance gaps, marketing loopholes and opportunities to strengthen safeguards across online and land-based gambling channels.
Australia.- A review of Australia’s national self-exclusion register, BetStop, has suggested that the scheme could be expanded to cover lottery and lottery-type products such as Keno. The review indicated that expanding the scheme to these products would not present significant technical barriers and could be considered in future policy updates.
The register blocks access to licensed online and telephone gambling services and prevents operators from sending direct marketing communications to individuals who have chosen to self-exclude. It currently applies to online wagering but does not lottery products or Keno, which the report says sometimes feature rapid draw cycles and higher staking limits.
The report says refinements may improve its effectiveness. The Australian Communications and Media Authority (ACMA) has identified multiple instances in which betting companies failed to fully comply, including continued marketing outreach and the opening of accounts by self-excluded users.
The assessment also pointed to third-party and affiliate marketing as a structural gap, as offshore operators and intermediaries can still contact individuals on the register due to existing legislative limitations. While this issue falls outside the current legal scope of the scheme, it has been flagged as an area requiring continued monitoring.
In addition, the review recommended stronger safeguards for users who decide to end their exclusion period, including the introduction of deposit and betting limits upon reactivation of accounts and stricter processes for delisting. It proposed that individuals who exit the register should remain exempt from gambling marketing unless they provide explicit, unprompted consent to receive such communications again.
The report further called for closer collaboration between BetStop and in-person self-exclusion programmes available across pubs, clubs, hotels, casinos and TAB agencies, to create a more integrated framework across channels.
The assessment of the national self-exclusion scheme highlights compliance gaps, marketing loopholes and opportunities to strengthen safeguards across online and land-based gambling channels. Australia.- A review of Australia’s national self-exclusion register, BetStop, has suggested that the scheme could be expanded to cover lottery and lottery-type products such as Keno. The review indicated that expanding the…
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